Personal information we collect from the people that visit our website and how we use it
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details. This is done for the following purpose:
· To securely identify your account when you contact us about your purchases, licenses or product support
· To ensure we provide a superior support-services experience to you
· To ensure we can contact you regarding your support requests
· To ensure we can contact you regarding critical product updates
· To inform you about new product versions, features and other important news
· To ensure a safe and secure credit card payment process
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, subscribe to our blog or open a support ticket.
How is credit card data you enter on our site handled and stored?
We do not store your credit card information . We ask for your credit card information when you make a purchase on our site during the checkout process. However, we do not collect or store this information on any of our systems or website. The information you enter during checkout is forwarded securely to a well-recognized payment gateway.
We have partnered with Authorize.net, a leading payment gateway since 1996, to accept credit card payments safely and securely from you.
The Authorize.net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.
You can obtain more information about how Authorize.net manages your payment process and information by browsing to www.authorize.net.
How do we protect your information?
· We do not use vulnerability scanning and/or scanning to PCI standards.
· An external PCI compliant payment gateway handles all CC transactions.
· We use regular malware scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply to us to forward to the payment gateway is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. However, if you turn off cookies, you may not be able to log in, view your account information or purchase items on our website.
Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. You may not be able to log in, view your account information or purchase items on our website.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We may, as deemed appropriate and at our own discretion, use Google AdSense Advertising on our website.
We have implemented the following:
· Remarketing with Google AdSense
· Google Display Network Impression Reporting
· Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
· We will notify you via email within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
· Send information, respond to inquiries and/or other requests or questions
· Process orders and to send information and updates pertaining to orders.
· Send you additional information related to your product and/or service
· Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
· Not use false or misleading subjects or email addresses.
· Identify the message as an advertisement in some reasonable way.
· Include the physical address of our business or site headquarters.
· Monitor third-party email marketing services for compliance, if one is used.
· Honor opt-out/unsubscribe requests quickly.
· Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
[email protected] and we will promptly remove you from all correspondence.
Last Edited on 2017-09-01